Privacy Policy

We, at “LUBI Industries LLP”, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

This privacy policy ("Privacy Policy") sets forth our commitment to respecting your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. By visiting the website, you agree to be bound by the terms and conditions of this Privacy Policy.

This Privacy Policy covers LUBI Industry's treatment of information that LUBI Industry collects when you are on the Website, and when you use the Website. This policy also covers LUBI Industry's treatment of personal and other information that LUBI Industry's business partners and customers share with LUBI Industry.

NOTE

By visiting https://www.lubipumps.com (“Website”) you agree to be bound by the terms and conditions of this Privacy Policy.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

The following are links to specific sections of the privacy policy or you can scroll down for the full text of the privacy policy.

Personal Identifiable Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect, and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.

PURPOSE AND USAGE OF INFORMATION

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

Please get in touch with us at this email address mktsales@lubipumps.com in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.

DISCLOSURE OF INFORMATION

We may share information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you are explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entities (or the new combined entity) will be required to follow this privacy policy concerning your personal information.

SECURITY OF YOUR PERSONAL INFORMATION

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

We take appropriate security measures including but not limited to physical, electronic, and managerial procedures that comply with laws of India to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of Personal Information. We restrict access to your Personal Information to employees who need to know that information to operate, develop or improve our services and to employees who we believe reasonably need to come into contact with that information to provide products or services to you or to do their jobs. We take reasonable steps to ensure that these employees are obligated to protect Personal Information on LUBI Industry's behalf by executing confidentiality agreements with them.

COOKIES

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your memory storage device. The cookies do not contain any of your personally identifiable information.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your memory storage device that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you must understand that choosing to reject cookies may reduce the performance and functionality of our website.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

YOUR CONSENT AND SUBMISSIONS

To the extent permitted by applicable law, you consent to our policies and accept the terms and conditions described herein by using this website. You agree that any comments submitted by you to the site will not violate any right of any third party, including copyright, trademark, privacy, or other personal or property rights. You further agree that any comments submitted by you to the site will not be or not contain libellous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any comments you submit.

Any comments, suggestions, ideas, or other such communications submitted by you shall become and remain the exclusive property of Lubi Industries LLP. We will be entitled to use, reproduce, disclose, and distribute any such material you submit for any purpose whatsoever, without restriction, and without compensating you in any way. Please do not send any comments or materials that you do not wish to assign to us.

This website may contain links to websites that are controlled and operated by other entities, including our business partners, and vendors. Lubi Industries LLP is not responsible for the content, privacy, or security practices of any other website. We recommend that you review the privacy practices of those sites when you visit them.

Lubi Industries LLP does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk. Lubi Industries LLP shall not, however, be a party to any contract entered into by you, the user, and any third party as a result of contact with the websites linked from this website, and thereby does not in any way guarantee the performance of any third party under any contract. You hereby release Lubi Industries LLP and its affiliates from any damages that you incur and agree not to assert any claims against Lubi Industries LLP, arising from your use of these third-party products or services, or the breach of any third-party contract.

CHILDREN AND MINORS

Lubi Industries LLP makes no active effort to collect personal information from children under the age of 18 and does not wish to receive any such information. No part of our Site is directed to persons under 18 years of age.

DATA TRANSFERS

User Information that we collect may be transferred to and stored at, any of our affiliates, partners, or service providers which may be inside or outside the country you reside in. By submitting your personal data, you agree to such transfers.

Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy relevant. Also, we will ensure appropriate contractual safeguards to ensure that your information is processed with the highest standards of transparency and fairness.

GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy and Terms of Use shall be governed by and constructed by the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

QUESTIONS

We are responsible for the processing of your personal data. If, after reading this privacy and cookie statement, you have any questions or comments about the protection of your data or cookies, you can contact us using the below-mentioned contact details.

For any information, questions, clarifications, or grievances, please email us at grievanceredressal@lubipumps.com

GRIEVANCE OFFICER

In accordance with the applicable laws, the name and details of the Grievance officer are provided below:

Name

Vijay Chetwani

Address

Naroda Rd, near Kalyan Mills, D Colony, Ahmedabad, Gujarat 380025

CHANGES IN PRIVACY POLICY

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

If you have any concerns about privacy or grievances at Lubi Industries LLP, please contact us with a thorough description and we will try to resolve the issue for you.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Your use of the website means that you accept this Privacy Policy and the Cookie Policy.

PRIVACY POLICY - MOBILE APPLICATION

Lubi Industries LLP respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our mobile application (the “Lubi CRM, Lubi Portal, Lubi Sarathi”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

INTRODUCTION

Lubi CRM was developed with simplicity in mind, based on the company's belief that CRM should not be complex to deploy or expensive to use.

Lubi CRM allows our company to organize, manage and track people (employees), companies (associates and customers), and sales opportunities through CRM dashboards in addition to sales trends and marketing reports and tools and customer profiles.

This application simplifies access and interaction with customer/ user’s data on the go while allowing users to log calls made on the mobile phone via the mobile app. Any address can be clicked on to bring up the Google map location, and changes to system data are updated in real. Personal daily activity screens allow users to view upcoming sales calls and other events.

Note: Lubi CRM application is used only by employees of Lubi Industries LLP and its related entities only. Therefore, Terms and conditions of privacy are discussed and agreed upon during the employment contract signing.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use and includes:

Personal Data

Demographic and other personally identifiable information (such as your name, email address, professional and employment information, telephone number, postal address, gender, birthday, communication like emails, meeting memos) that you voluntarily give to us when choosing to participate in various activities related to the Application. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application.

Your Stuff

Our Services are designed as a simple and personalized way for you to store your files, documents, photos, comments, messages, and so on (“Your Stuff”), collaborate with others, and work across multiple devices and services. To make that possible, we store, process, and transmit Your Stuff as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Stuff with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity.

Derivative Data

The Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, any type of interactions with the Application and other users via server log files.

Automatically Collected Information

Internet/Network State: The Internet is the basic requirement for running this application. A network state is used to observe when the user switches between the online/offline state to allow users to use the Offline mode provided by the application. So that users can sync the data automatically when their device is connected to the internet. We do not modify how users use the internet. We just observe to provide the required features.

Geo-Location Information

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device’s location, audio, camera, contacts, SMS, Whatsapp, Clock and Calender. If you wish to change our access or permissions, you may do so in your device’s settings.

Location- When the Services you request require location-based information, the App may need to use GPS or other location-based services to identify your physical location. We may use device location to use features like check-in, Nearby Records & Add Current location to address. This information is used to keep track of employee’s performance and other records only and is never shared with any third-party.

Audio/ Microphone- If you grant microphone access to the LubiCRM app on your device, we will receive your voice data when you interact with a voice feature on our app. This feature is normally used to record and upload audio as proof of a meeting or a piece of information. All the voice data is stored safely in our internal server only.

Camera- You may choose to permit us to access your device’s camera to click and upload images or documents which you require to share with your managers internally in the company.

Contacts- You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate on Your Stuff, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our server for you to use. The contacts stored post your permission will be considered as current or potential clients of Lubi Industries LLP.

Fingerprint/ Sensors- We use Fingerprint recognition to authenticate our users to make use of the application. It is completely an Opt-In feature. We do not store or upload any fingerprint data to the server.

Storage- We also use Cache storage to make the app load faster. We use SQLite for securely storing the user’s records. In this process anyway, the app does not control or harm the storage of the user. It just acts as an intermediary between the server and the user’s device.

Mobile Device Data

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push Notifications

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

USE OF YOUR INFORMATION

We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders). We use this information to provide, improve, and promote our Services, and protect LubiCRM users. Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to: [Choose from the options below, or add your own]

1. Assist law enforcement and respond to subpoena.
2. Compile anonymous statistical data and analysis for use internally.
3. Create and manage your account.
4. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you.
5. Email you regarding your account or order.
6. Enable user-to-user communications.
7. Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
8. Generate a personal profile about you to make future visits to the Application more personalized.
9. Increase the efficiency and operation of the Application.
10. Monitor and analyze usage and trends to improve your experience with the Application.
11. Notify you of updates to the Application.
12. Offer new products, services, mobile applications, and/or recommendations to you.
13. Perform other business activities as needed.
14. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
15. Process payments and refunds.
16. Request feedback and contact you about your use of the Application.
17. Resolve disputes and troubleshoot problems.
18. Respond to product and customer service requests.
19. Send you a newsletter.
20. Solicit support for the Application.
21. [Other]

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Interactions with Other Users

If you interact with other users of the Application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions, or other content to the Applications, your posts may be viewed by all users and may be publicly distributed outside the Application in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Social Media Contacts

If you connect to the Application through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.We may share your information with our business partners to offer you certain products, services, or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics or Yahoo Analytics to allow tracking technologies and remarketing services on the Application through the use of first- party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Third Party Websites

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Application.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

OPTIONS REGARDING YOUR INFORMATION

Cookies and Web Beacons

You may at any time review or change the information in your account or terminate your account by:
 Logging into your account settings and updating your account
contact information provided below
 [Other]
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Application
 Logging into your account settings and updating your preferences.
 Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

LUBI INDUSTRIES LLP

Manufacturing & Administrative Office Near Kalyan Mills, Naroda Road, Ahmedabad – 380 025, INDIA.

Customer Care No

+91 9824200800

Domestic Enquiry

mktsales@lubipumps.com

Export Enquiry

expsales@lubipumps.com

Industrial & Commercial Building
Segment products Enquiry

indsales@lubipumps.com